Terms & Conditions

At Kent Prestige Cars, we keep things simple but highly professional.

Our Terms & Conditions are as follows: (as of 03/11/2018) UPDATED -11/02/2025

All Major Credit/Debit Cards Accepted

ALL BOOKINGS MADE ONLINE WILL BE CONFIRMED BY THE OFFICE VIA EMAIL BY A LIVE AGENT , PLEASE CONTACT THE OFFICE WITHIN 2 HRS IF YOU HAVE NOT HAD A LIVE CONFIRMATION.

  • All bookings we kindly ask for a deposit to secure the reservation.
  • All deposits are non-refundable and there will be a waiting time charge applied on pickups after the scheduled time appointed.  Airport collections there is no waiting charge for the first hour of landing.
  • We will pick you up for your Transfer from your  home address or any address you specify in the notes section if different from your billing address.
  • All Chauffeurs will make contact the day before your departure date via text before 12pm, please contact the phone number below if there is a delay in being contacted, this is to ensure all the booking details are correct and nothing has been missed. If there is an error with the booking and the Chauffeur has messaged you the day before confirming the pick up time and location there will be no refund.
  • All prices shown are subject to a yearly price increase from January.
  • Airport waiting Time is charged if the flight is delayed after the Chauffeur has set off to collect you and only if it’s delayed over 1h will there be a waiting charge. As the the Airport arrivals websites are not always accurate it will be the clients or person who booked the client responsibility to inform the driver (or the office 01732 758814, 07799333222 or via email at [email protected]) if they are delayed prior to departing.
  • Airport waiting Time is charged after the first 1h of landing plus additional car parking charges.
  • The waiting Charge is £40 per hour.
  • Where errors are made by the client upon booking and the deposit is made this will not be refunded as all Chauffeurs are allocated the transfer as soon as the booking is made.
  • Confirmed Bookings that are cancelled with less than 10 days notice are charged in full.
  • Changes to dates and times on existing bookings with less than 72 hrs notice are charged at 30% of the original booking, (eg Job total £200, extra price to pay is £60).   
  • If  the original booking is less than a week away you can reschedule providing you give minimum 72 hours notice and the new date is after the original date, this will not incur an additional charge.  If the booking needs to be before the original date the 30% additional charge applies.
  • Cancellation charges and Client Errors in bookings are as follows of total cost of booking.
  • 0-10 days before departure 100%  we retain
  • 11-21 days before departure 90%   we retain
  • 22-35 days before departure 70%  we retain
  • 36-55 days before departure 50%  we retain
  • 56-69 days before departure 30%  we retain
  • Provisional bookings where you require transport but you do not have the full departure details need 7 days notice to cancel or the full amount quoted will be charged.
  • Bookings made at short notice (Where 10 days notice cannot be given) then cancelled after 2hrs of the booking this will be charged in Full, this is because a Chauffeur has been allocated the journey and committed to the client.
  • Bookings that are made and paid in full need 10 weeks notice to cancel to receive a full refund. This includes Airport Transfers.
  • All Bookings, Amendments and Cancellations need to be made by contacting the office directly and not the drivers, it is not the drivers responsibility to take bookings or make changes to existing bookings, refunds will not be issued if not made via the office number 01732 758814, 07799333222 or via email at [email protected].
  • In the event of a critical incident or major road network traffic delays where the transfer cannot be completed . No refunds will be issued if the chauffeur has been deployed.
  • Airport Cancellations are the clients or companies responsibility who made the booking to inform us prior to the driver being dispatched to collect you.  Flights in the past have shown active on the airport website but then cancelled upon arrival at airport , full cost quoted will be charged.
  • Waiting Time may apply on Journeys on Departure to your Destination this also includes Airport Transfers.
  • Waiting Time on Airport Transfer Arrivals will only be charged if the Chauffeur travels to your original Airport booked and then is diverted to a new Airport.
  • All Waiting Time will be Charged to your Credit/ Card made upon booking.
  • Airport cancellations where the balance is not fully paid received less than 10 days notice prior to the Transfer are non-refundable, We reserve the right to charge you the full amount.
  • In the event a flight is delayed in excess of 3 or more hours of the requested landing time we will endeavour to reschedule the journey.  However, this depends on the availability of vehicles in our fleet and therefore we reserve the right to make full charge for the journey in the event an alternative vehicle is not available. If a new Chauffeur is dispatched we reserve the right to charge the payment card  50% of the total cost paid, (So half of what was originally paid.)
  • Where advanced bookings are made and paid in advance ( Or a deposit is paid , the remaining balance will be charged) this applies for big events such as the Royal Ascot, Twickenham Rugby, Wimbledon, O2 Arena and the Royal St Georges Golf Open and then cancelled ,as a great deal of planning would of gone into selecting the correct vehicle and Chauffeur we will not issue refunds however a new date would need to be allocated and priority will be given to whoever books the new dates first.
  • Where the booking is more than £250 a Bank Transfer Payment in full will be required, this does not apply to bookings paid online.
  • Any over payments will not be refunded but will be credited to your account.
  • As we are not a Taxi Company and most of our work is long distance we will do smaller journeys but we have a minimum initial local charge of £45 each way plus mileage. We will do smaller Journeys in other areas but the rate will vary.
  • Due to the careful planning of each booking to enable your allocated Chauffeur ample time to meet your travel pick up time, we please ask you to carefully check you have given the correct details, Date, Time, Address and Flight number if applicable. Any incorrect details resulting in the driver being dispatched the booking will be charged in full.
  • Where large bookings are confirmed and multiple vehicles and chauffeurs are needed, there will be a charge if you then cancel the booking, the charge will be for the amount of hours spent , (£40 per hour ) on the planning and collating the information.
  • All returning flights being cancelled/or you have made any error such as wrong date/time given, resulting in a new booking this will be charged at an additional 75% of the original booking paid ,this is due to the Chauffeur being allocated the Transfer once your booking was initially made.
  • Where there are additional Customer drop offs where this was not stated and quoted upon booking will be charged to your payment card.
  • PLEASE STATE YOUR RETURN FLIGHT NO ON THE BOOKING FORM , IN THE ADDITIONAL INFO SECTION.
  • Heathrow and Gatwick Enforced Drop off must be selected at checkout.
  • Parking Meet and Greet in Arrivals must be selected at checkout for returning flights as there are no pick ups allowed outside the Terminal.
  • PLEASE STATE THE LANDING DATE INTO THE UK AND NOT THE DATE OF YOUR DEPARTURE.
  • Please when making a booking online please state your flight landing time and not your expected time of pick up .
  • When not making a booking online there will always be an additional cost for the Meet and Greet Parking, this is the prices the Airports Charge.
  • For larger bookings/parties (including bookings over multiple days) we require a booking deposit via BACS  (currently (40%) and a credit/debit card held on file so that the final balance can be charged after the event.  A final invoice will be provided if required.
  • Medway Prices shown online are set prices but areas in the Villages on the Hoo Peninsula such as High Halstow, Grain, Allhallows etc  are £20 more expensive as they are more rural therefore further driving distance required, so please enquiry about the transfer fee and book under Medway for these Villages including the £20 extra charge.
  • By booking with us you authorise us to charge your credit card accordingly, online or via chip & pin.
  • Lost Property found in the vehicle will be handed in at the Council Offices at Tonbridge Castle or Kings Hill. If you realise the property was left in the vehicle and you require if  sent to your home address via a driver courier service there will be a charge of £40.00 minimum , this is dependant on time and distance travelled.
  • Soilage of any type, especially alcohol is a minimum charge of £80 to rectify. Damage charges are applicable and will be debited from your payment method. Damage to Vehicle caused by the Client will be charged at Dealer replacement cost.
  • Loss/ Damage of any equipment from the vehicles will be charged to your payment card.  (ie Wireless headphones , charging cables).
  • Where Soilage causing the Vehicle to have to been taken off the road for a full professional valet you will liable for the cleaning costs and  maybe liable for loss of revenue from the driver not being able to work. Approximate cost to remove vomit/Smell in the vehicle is between £200-£250 depending on size of the vehicle.
  • Audi A8L vehicles may not always be available but we promise you will always be Chauffeured in a Luxury Vehicle eg Mercedes E class. If you would  like to find out more about this and only want the AUDI A8L please give us a call.
  • Where the Audi A8L Hybrid with rear screens showing Netflix  or A8L with fridge is specifically booked but something happens beyond our control that the vehicle cannot make the pick up , we promise you will be picked up in a executive vehicle and you will  refunded this car rate  for the journey booked.
  • WHEN BOOKING THE MINIBUS PLEASE NOTE AT CHECKOUT 6-8 PASSENGERS THE PRICES ARE GREATER.
  • When Booking the Mercedes Vito or VW Transporter and you change your mind and then request an Executive Car we need at least 7 days notice as the vehicles are booked in advance for each specific need, the extra cost will not be refunded.
  • When Booking an Executive Minibus Mercedes Vito and VW if you don’t specify a choice either will be dispatched.
  • All Airport prices shown are for Executive Cars, the only additional charge (£25) each way is for the Superior Executive car the  Audi A8L with the built in Fridge and the Audi A8l with rear Tv screens showing Netflix. If you are collected in the Audi A8L which is not specified there will be an additional charge (£15) each way.
  • When Booking the Audi A8l/ Or Mercedes S/ E class please ensure you have no more than 2 x large cases and small soft hand luggage that will fit on top of the cases as no luggage will be permitted on the seats. If we arrive at your  address and there is too much luggage for the vehicle booked we will do our best to get a larger vehicle to your address, there will be an additional cost of time/mileage and replacement vehicle, the minibus cost is an additional  £50 plus vat.
  • All luggage needs to be transported in the vehicles boot of all our vehicles provided as luggage can damage the leather seats, (especially luggage with wheels).  Any damage to seats will be charged to your original payment card provided.
  • When making a booking online for the same day please allow at least 4 hours notice to allow our team to confirm and dispatch a Chauffeured Driver to you, the booking office is not staffed between 22.00-07.00 so please call after 0700 on 01732 758814  or 07799333222 and we will be only to happy to assist. If you make a booking online between these times and a driver couldn’t be dispatched because no booking was received in time there will be a £25 administration fee to process your refund.
  • If you request us to provide a detailed Itinerary list of destinations and booking additional venues eg Restaurants, Tourist Attractions , Sporting Events and request us to work out timings to accommodate your schedule, there will be an additional charge of £40 per hour as this will be tasked to the Executive Assistant to provide the Itinerary.
  • All Bookings on the Website need to be confirmed by the office prior to a Chauffeur being dispatched. As soon as you have received confirmation via Text or email from a live member of the team you know the booking form has reached us.
  • When Making a booking and the pick up time is before 05:00 there is an additional £20 per vehicle.
  • Bank Holiday Airport Charges are charged at an extra 1.3 rate, Excluding New Years Eve after 18.00 when the rate is x 1.5.
  • Chauffeured Travel where it’s not an Airport Transfer on Bank Holidays are charged at 1.5 rate,   EXCEPT
  • New Years Eve after 18:00hrs is X2 rate, Xmas Day & New Years Day all day x2.
  • Xmas Day Airport Transfers are charged at X2 Rate
  • Boxing Day Airport Transfers are x1.5 rate.
  • New Years Day Airport Transfers are Charged x1.5 Rate.
  • After midnight charges at 1.3 rate apply
  • Where a deposit is given and then the booking is cancelled for any of the below reasons the full balance is still required.
  • What we will not refund?We will not provide a refund where:
  • an illness or the death of you, a member of your group or a member of your immediate family is caused by or is as a result of a pre-existing medical condition;
  • you cannot provide a doctor’s report for accident or illness;
  • the booked event is cancelled, abandoned, postponed, curtailed or relocated;
  • you decide not to attend a booked event/ Journey or for Personal/ Work  reasons not to travel.
  • in our reasonable opinion, you did not allow sufficient time to travel to a booked event;
  • you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.
  • you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement.
  • the cancellation results from physical or financial failure of air transport or airlines or delays resulting from air travel.
  • We will not Refund due to any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
  • If you book one of our newest vehicles, Audi A8L  with Fridge or Audi A8L with rear Tv screens and this vehicle is not available for your booking we will always refund the difference but you will still be able to travel in luxury in one of our alternative vehicles.
  • The Audi A8lwb has 2x  Bottles of Champagne in the fridge both are £35, you can book this at checkout.
  • Any booking that requires a Child Seat, it is the passengers responsibility to inform the office of this requirement. There is a section at checkout online to add a child seat, each child seat is an extra £10 Failure to notify the office of this instruction will incur further charges., Eg If another driver has to drive to your allocated Chauffeur to deliver a child car seat, this will incur an extra charge.
  • When Booking the White Audi A6 and it becomes unavailable through means we cannot control we promise you will Chauffeured in an Executive Vehicle the colour of car may vary but we will do all we can to replace with a White Vehicle.
  • In the unlikely occurrence the vehicle breaks down while you are being transported, a second replacement vehicle will be dispatched, no refunds will be given if you decide not to wait for a replacement vehicle. If a replacement vehicle can’t be deployed you will be refunded.
  • When making 10 bookings online you will receive 50% off your next Airport Transfer within a 12 month period (1st January to 31st December)
  • When a Deposit is paid by Credit, Debit card the final balance will be collected using the same payment method if no alternative payment method is provided.
  • Payments are due within 7 days from your invoice date or on the invoice due date/ OR 7 DAYS prior to Travel if no Invoice was provided.  Interest may be charged on late payments at 8% per annum.  Interest may also be charged upon late payments where there is no invoice requested. Duplicate Invoices are charged  a Admin Fee of £15 and £5 per invoice to re-send.  After 2 weeks of outstanding Invoices where you paid the initial deposit by Credit / Debit card or we have your card details or a Company card on file, this card will be charged the invoice total plus any interest accrued.
  • Invoices that are required for your Records/Accounts need to be requested at the booking stage or within 7 days of the booking, otherwise there will be a admin charge of £40.
  • Duplicate invoices after 8 months of the transport have elapsed cannot be provided so please make sure all payments made are correct for your administration.
  • Credit Card charges of no more than 3.75% will be applied by the Merchant on certain card providers.
  • 20% Vat is added at Checkout when making bookings using UK billing address..  If you are making the booking from abroad and using a NON UK billing address, please note you will be contacted to make the additional VAT charge as the system does not add this automatically.
  • In Extreme Poor Weather Conditions, when there is an Amber or Red weather warning eg (Snow), there will be an additional cost of 30% added to the stated journey, this allows for the extra travelling time to your pick up location and required destination.
  • It is the passengers responsibility to check the status of airport arrivals and departures for any flight cancellations, eg due to poor weather, if there is no correspondents to the office the full fare will be charged if the Chauffeur has already been deployed and on route.
  • In the event of snow and the chauffeur gets stranded and cannot get to your location. 50% charge for that trip will still apply.
  • During a Fuel Crisis and rationing there will be a 25% increase in Fare.
  • VERBAL AND PHYSICAL ABUSE WILL NOT BE TOLERATED. Please treat our Chauffeurs with the dignity and respect they deserve. If you display such behaviour you will be asked to leave IMMEDIATELY and the fare will still be chargeable. SUCH BEHAVIOUR WILL BE REPORTED TO THE POLICE. There will be an additional £50 plus Vat charged to your payment method.
  • The Chauffeur reserves the right to refuse any passenger boarding the vehicle who appear to be excessively intoxicated or disruptive.
  • PLEASE BE ADVISED THAT YOU ARE NOT PROTECTED AGAINST MAKING A PERSONAL DECISION NOT TO ATTEND AN EVENT OR AS A RESULT OF A GOVERNMENT BAN ON TRAVEL DUE TO THE OUTBREAK OF CORONAVIRUS.IF THE EVENT YOU ARE DUE TO ATTEND HAS BEEN CANCELLED OR POSTPONED PLEASE CONTACT THEM DIRECTLY FOR INFORMATION REGARDING THE RESCHEDULING OF THE EVENT.  PLEASE BE ADVISED THAT YOU ARE NOT PROTECTED FOR A REFUND WITH OUR COMPANY IN THESE CIRCUMSTANCES.

See, Nice & Simple!!